Refund & Cancellation
Last updated: July 2026
We hold ourselves to a clinical-grade standard. If a meal arrives in a condition that doesn't meet that standard — or if anything has gone wrong with your order — write to us within the windows below and we will refund or replace promptly.
One-off orders
Cancellation
Cancel free of charge until your order moves to Preparing. Once the kitchen has started, the order cannot be cancelled — it will be delivered.
Refunds for issues
- Wrong item, missing item, or damaged packaging — full refund or free replacement.
- Quality concern (taste, temperature, hygiene) — full refund on the affected item.
- Late delivery beyond the promised window — partial credit applied automatically.
How to raise an issue
Use the Track page within 4 hours of delivery, or WhatsApp us at +91 92892 13115. Refunds are processed in 3-5 business days to the original payment method.
Subscriptions & meal plans
Skip a delivery — free up to 24 hours before the scheduled slot. The skipped value is added back to your wallet automatically.
Pause your plan — pause for up to 8 weeks via the My Plans page. Your delivery window is held; resume any time.
Cancel a subscription — cancel any time from the same page. Upcoming deliveries are removed. Prepaid balance remains as wallet credit, usable on one-off orders.
Refunds against unused weeks— if a plan is cancelled mid-cycle, we refund unused full weeks (deliveries not yet despatched) within 7 business days, less any welcome-offer credit applied at signup.
RD consults & appointments
Free cancellation up to 12 hoursbefore your scheduled consult. Full refund processed in 3-5 business days.
Within 12 hours, the consult fee becomes non-refundable but you may reschedule once at no charge from My Care.
No-shows are non-refundable. The RD will dial in at the scheduled time and wait 10 minutes before releasing the slot.
Grievance Officer
In compliance with the Digital Personal Data Protection Act 2023 §32 and the Consumer Protection (E-Commerce) Rules 2020, complaints that cannot be resolved through normal customer support can be escalated to our Grievance Officer:
Tanmatra Health Technologies Pvt. Ltd.
Grievance Officer · Care Operations
+91 92892 13115 (Mon-Sat 09:00-19:00 IST)
We acknowledge complaints within 24 hours and aim to resolve them within 7 business days. Issues unresolved after 30 days may be escalated to the National Consumer Helpline (1915) or the consumer commission having jurisdiction.
This policy is provided for transparency and may be updated. Material changes will be notified by email + in-app banner. The most recent version always lives at this URL. See also our Privacy Policy and Terms of Service.