Grievance Redressal

1. How to raise a grievance

If you have a complaint about an order, a payment, the service, or how we handle your personal data, please contact our Grievance Officer. We handle both consumer and data-protection grievances through this channel.

2. Grievance Officer

Name: [Grievance Officer name — to be inserted]

Email: grievance@tanmatra.food

Phone: +91 92892 13115

On behalf of: Trending Media Service Private Limited

Address: [Registered office address — to be inserted]

3. Timelines we follow

In line with the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your grievance within 48 hours of receiving it and endeavour to resolve it within one month. For grievances about your personal data, we respond within the timelines required under the Digital Personal Data Protection Act, 2023.

4. What to include

To help us resolve your grievance quickly, please include your registered mobile number or email, the relevant order or subscription details, a clear description of the issue, and any supporting information such as photos.

5. Escalation

If you are not satisfied with the resolution of a data-protection grievance, you may escalate it to the Data Protection Board of India under the DPDP Act. For consumer grievances, you may also approach the National Consumer Helpline (1915) or the appropriate consumer forum.

6. Company and licence details

Legal name: Trending Media Service Private Limited

Brand: Tanmatra

FSSAI Licence No.: 22725926001018

CIN: [Company CIN — to be inserted]

Registered office: [Registered office address — to be inserted]

Support: grievance@tanmatra.food · +91 92892 13115